Children Policy

We regret that we are unable to accept children under the age of 16 years old.

 

Booking Terms

To complete a booking using our secure booking facility you will need to provide us with your credit or debit card details, *your credit/debit card will not be used to collect payment for your reservation.

Payment for your reservation is to be made on arrival in the form of cash (£ sterling).

Guests must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone.

Guests must provide us with a phone number and email address in case we need to contact you regarding your reservation.

 

Check-in/out

Check-in times are between 3.00pm & 9.00pm. (check-in outside of these times is not possible.)  

If you do not arrive by 9.00pm then you will be classed as a “NO SHOW” and your booking will be cancelled.

Access to the property is not possible before 3.00pm unless you have already checked-in and are staying with us.

The Check-out time is by 10:00am on the day of departure.

Please inform us at the time of booking if you are using a luggage courier service.

 

Cancellations

Free cancellation is available until 48 hours prior to the date of arrival. *If you cancel your booking after this time then the cost of the first night’s reservation will be charged using the credit/debit card details you provided to us, this is done by an automated system. 

If you need to cancel your booking more than 48 hours prior to arrival then providing we receive written confirmation either by email or letter & we confirm the cancellation to you, then no charge will be made. We would recommend that guests purchase suitable holiday / cancellation insurance to cover for this eventuality.

 

Amendments

To amend your booking, please contact us either by email or telephone. 

If you amend your booking 48 hours prior to the scheduled check-in time on the date of arrival, and as a result you cancel any room night with less than 48 hours’ notice you will be charged for the cost of the first night’s reservation.

 

Non-Smoking policy

It is a legal requirement to operate a strict non-smoking policy throughout our establishment and request that all guests respect our wishes. As a condition of booking, if it is found that a guest has been smoking within any room then a charge of £100 (one hundred pounds sterling) will be charged to the credit or debit card used in the initial booking, this charge will be used to cover cleaning costs & any loss of income should the room not be able to be re-sold immediately after departure, you must accept these terms.

 

Conditions

We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behavior that causes a disturbance or nuisance to other guests.

 

Availability

In the rare case that due to unforeseen circumstances we cannot deliver your requested rooms, we will recommend where possible alternative accommodation.

 

Prices

Rates are per room per night inclusive of breakfast, for the number of people agreed on the confirmation. Rates do not include other costs you may choose to incur during your stay (unless otherwise stated).

Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, then the rates are subject to change.

 

Liability

Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances, will we be responsible for any indirect or special damages. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.

 

Group Bookings

We reserve the right to refuse any 'same sex' group bookings, where it is found to be for 'stag' or 'hen' parties.

 

Lost keys

All keys and fobs issued to you must be returned to us at the time of check out, any keys not returned or that have been lost/damaged will result in a charge of £15 per key to be charged to the credit or debit card used to secure the booking.

 

Parking

Ample street parking is available at Cornerways.

Please let us know when you check-in if you have a vehicle and we will provide you with a parking permit to cover the duration of your stay.

We have a short stay parking space at the rear of the property, this can be used for loading and unloading of luggage.

Parking Permits are issued by Cumbria County Council and can only be issued to guests staying with us at that time, we are unable to offer you parking for any period you are not actively staying with us.

 

Bicycle Storage

We have an outdoor bicycle storage rack on our terrace for up to 3 bicycles, this may not suit all cyclists as your bike will be visible from the main road. We have no other storage options available. We do not allow bikes to be brought inside the house.  

(Please see our photo gallery for photos of the bicycle storage area)

 

Security

To help keep you safe whilst staying with us we kindly ask that you do not hold the front door open for anybody wanting to gain access.

All visitors to the property must have a reservation and be checked in by management before access is permitted.